Old Town HOA FAQ

Amenity Access
Pool
•    What are the operating hours of the pool?
    Pool schedule varies throughout the year. The pool is generally opened no later than May 1st and closes no earlier than October 15th. See signage at pool for specific dates and hours as they vary.
•    How many guests can I have at the pool?
Residents are permitted up to 4 guests at any time.
•    Where is the pool located?
The pool is located at The pools are located behind the clubhouse at 1801 Coronado Hills at at the back of Phase 3 at 7523 Old Town Drive.
Clubhhouse/ Community Center
•    How can I reserve the clubhouse for a party?
The clubhouse can be reserved by visiting TownSQ.
•    Is alcohol allowed at the clubhouse?
No alcoholic beverages of any sort will be served to any minor or intoxicated person.

Architectural
•    What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural application form.
•    Where do I find my community's architectural modification request form?
The architectural application form can  be found under the document section of TownSQ by searching for the word "form" or looking under the Forms category.
•    What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Control Committee. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date all information necessary to make a decision was suppled. Please ensure that you provide as much information as possible with your application to avoid delays.
•    What is the status of my application?
If you have not heard from the Community Manager or Architectural Control Committee
 within three business days from the date of submission, please submit a request via TownSq or email your Community Manager at OTHmanager@goodwintx.com.

Common Area Maintenance
•    The landscaper is not cutting my backyard. Why?
There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq.
•    What does the Association maintain and what am I responsible for maintaining?
Generally speaking, you are responsible for your back yard, doors, windows, and interior components of your unit. Complete details can be found in the Declaraction of the Association's govering documents found at http://aoth.sites.townsq.io.
•    I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
•    What is the bulk pick-up schedule for my community?
The Association generally scheudules bulk trash pickup about twice a year. This normally occurs once in the spring and once in the fall. Please look for an update on TownSQ with details on scheduling.
Compliance
•    I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at OTHmanager@goodwintx.com. Additional contact information is available on the notice you received.  
•    I need to report an issue with a neighbor's home.
Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.
•    When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
•    Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
•    Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

•    TownSq App: Submit a request via our web and mobile application.  

•    Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

•    James Browder, Community Manager: By phone at 512-852-7927 (Office) or 512-919-9691 (Mobile). Via email OTHmanager@goodwintx.com.

•    Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
•    How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
•    Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
•    What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
•    How do I pay my assessment?
For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

OTH - Old Town HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:
•    Login to TownSq at https://app.townsq.io/login
•    From the top of your home page feed, select the account you’d like to make a payment on.
•    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
 
From the TownSq App:
•    From the top of your mobile feed, choose the account you’d like to make a payment on.
•    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code OTH in the memo section of your check.
•    Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
•    Login to TownSq at https://app.townsq.io/login
•    From the top of your home page feed, select the account you’d like to make a payment on.
•    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
 
From the TownSq App:
•    From the top of your mobile feed, choose the account you’d like to make a payment on.
•    Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
•    What is my property code?
Your Property Code is OTH
•    What is the Management ID?
6587
•    When is my assessment due?
Assessments are due on the first day of every month.
•    Are there any fees associated with online payments?
When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
•    Why does my account show a negative number?
A negative number means that you have a credit balance.
•    I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
•    Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
•    How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
•    How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
•    What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
•    Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
•    My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
•    How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
Please email JeffG@whortonins.com a copy of the request from your lender. They can add them to an automated notificaiton every year, so your lender does not ask for this again in the future..
Owner Information
•    How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Resales
•    How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.
•    How much does a lender questionnaire cost?
Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.
•    Where do I obtain a resale certificate?
Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.
•    I'm the Lender and would like to get a statement.  Is there a charge for this?
A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.
Rules/Regulations
•    What is the community's rental/leasing policy?
Owners must supply the Board of Directors a copy of the lease atleast 7 days before the lease is made. The lease must be in writing and subject to all governing documents of the Association. All leases must be for atleast six months.
•    What is the community's pet policy?
Dogs, cats, fish, birds and other animals may be kept in Units only in compliance with the Rules. Except for birds and fish, there shall be allowed no more than two (2) household pets, each weighing forty ( 40) pounds or less; provided, however, that said pets may consist only of domesticated dogs and cats and may not be kept, bred, or maintained for any commercial purpose and not become a nuisance or annoyance to neighbors.
•    What is the community's parking policy?
Parking of vehicles, motorcycles, and bicycles in grass areas, dirt areas, flower beds, or sidewalks is prohibited. Owners and Occupants shall park vehicles in their respective Unit garages or carports only; however, Owners may rent their unused parking spaces to other Owners or Occupants, in which case the lessee under a parking lease may also park in the leased parking space. In the event an Owner rents their unused parking space to another Owner or Occupant, the lessor Owner will provide the Board a copy of the lease which will include the name of the lessee and the lessee's contact information. In no event may any Owner park any vehicle in a guest parking area without prior written permission from the Board.
No Owner or Occupant shall park, store, operate, or keep within the Project any vehicle over 19 feet long, any commercial-type vehicle, truck, van, motorcycle, motorbike, motorscooter, recreational vehicle {e.g. camper unit, motor home, trailer, boat, mobile home, golf cart), or other similar vehicle unless same is kept solely within the garage or carport of such Owner or Occupant's Unit and such vehicle will be entirely within the garage or carport so that the garage door can close or so that the vehicle does not protrude from the carport boundary.
No vehicle may be parked or unattended in such a manner as to block the passage of other vehicles on the streets or in driveways to the Units. No vehicle shall be left parked and unattended in the street, along the curb, or in driveway areas in such a manner as to prevent the ingress and/or egress of emergency vehicles (i.e., fire, EMS) or service vehicles (i.e., refuse trucks). No inoperable vehicle may be stored within the Project. (d) Except with the advance written permission from the Board or its designated representative, no vehicle owned or controlled by a guest may be parked in a guest area for more than forty-eight (48) hours in any seventy-two (72) hour period.
TownSq
•    What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

•    Easily communicate with neighbors, community managers, and board members
•    Manage your account and pay online
•    Get up-to-date community news and events
•    Request and review status of service inquiries
•    Participate in community polls
•    Access community forms and documents
•    And more…

•    How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

•    Visit https://app.townsq.io/ais/sign-up
•    Enter your Account Number and Zip code (Physical property address)
•    Provide your email address and create a password
•    I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
•    How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
•    How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
•    I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.